Technical Support Specialist German (m,f): Garden equipment
On-site
Core
Provide technical support via phone and backoffice for garden equipment, accessories, mobile applications, and connected devices.
Role type
Technical Support Specialist
Builds
Customer solutions for home & garden equipment and smart devices
Domain
Home & Garden / Consumer Electronics
Deliverable
client delivery
Required skills
Phone support, troubleshooting, product setup guidance, root cause analysis, documentation, warranty/returns handling, Windows environment knowledge, MS Office
Preferred skills
Consumer electronics interest, smart/AI device knowledge, Wi-Fi/mobile app familiarity, independent work
Responsibilities
Diagnose and troubleshoot product and app issues, guide customers through setup and maintenance, handle after-sales cases (warranties, returns), document interactions, escalate complex cases
Seniority
Individual Contributor