MITARBEITER KUNDENSERVICE & SERVICEINNENDIENST (M/W/D)
Core
Handling customer inquiries and internal service requests for charging infrastructure, billing, and digital processes.
Role type
Customer Service & Service Desk Agent
Builds
Charging solutions and digital services for corporate fleets
Domain
Energy & Mobility (EV charging infrastructure)
Deliverable
client delivery
Required skills
Customer care, technical support, prioritization, ERP/CRM/Ticket systems, digital tools
Preferred skills
Ladeinfrastruktur, Energie, Mobilität, SaaS, technical services, fleet management
Technologies
ERP, CRM, Ticket systems, Backend systems
Responsibilities
Process customer inquiries regarding charging infrastructure, billing, and digital processes; Resolve complaints and problems; Collaborate with Operations, Technical, Sales, and Project Management teams; Identify recurring issues and propose process improvements; Act as an internal service provider for Sales and other teams.
Seniority
Individual Contributor