IT-Support / Helpdesk (m/w/d)
Core
First point of contact for internal colleagues regarding IT questions and technical problems, handling support tickets and ensuring quick resolution.
Role type
IT Support / Helpdesk Technician
Builds
IT support services for a global logistics group
Domain
IT Infrastructure / Logistics
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, IT hardware setup, user account management, remote support, ticketing systems, network basics
Preferred skills
System administration collaboration, process improvement ideas
Technologies
Windows, Microsoft 365, Ticketing Systems
Responsibilities
Answering IT questions and resolving technical problems, documenting and analyzing support tickets, setting up user accounts and workstations, providing remote or on-site support, managing IT hardware, collaborating with system administration and development teams
Seniority
Entry to Mid-level, hands-on IC