Head of Customer Service Backoffice Operations (m/w/d)
Core
Leading Customer Service Backoffice Operations teams to drive transformation, digitalization, and process optimization for a captive bank supporting Renault's mobility solutions.
Role type
Senior leadership (Head of Operations)
Builds
Customer service operations, optimized processes, and new service systems for Renault's financing solutions
Domain
Banking/Finance (Captive Bank) + Mobility/Leasing
Required skills
Team leadership, transformation/change management, process optimization, strategic project management, KPI development, stakeholder management, operational excellence
Preferred skills
Banking/finance/leasing industry experience, regulated environment knowledge, digitalization expertise
Technologies
New service systems, process technologies
Responsibilities
Lead and develop Customer Operations teams, drive transformation and digitalization initiatives, implement new systems and processes, analyze workflows for improvement, ensure service targets and KPIs, foster a culture of continuous improvement
Seniority
Senior, hands-on IC