System- und Anwendungsbetreuer/in IT
Core
1st-level IT support and application maintenance for users with health impairments, handling ticket resolution, software distribution, and server administration.
Role type
1st-level IT support engineer (system & application)
Builds
IT support services and application availability for end-users
Domain
Social services / IT infrastructure
Required skills
1st-level support, ticket management, client installation, software distribution, SharePoint administration, Exchange administration, Linux server administration, Microsoft server administration, virtualization, Mitel phone system administration, mobile device management (iOS), system updates
Preferred skills
Teamwork, independent work, communication, stress management
Technologies
TopDesk, Microsoft System Center, Microsoft Intune, Microsoft SharePoint, Microsoft Exchange, DocuSnap, Linux, VMware, Mitel, iOS
Responsibilities
Analyze and resolve support tickets, install and distribute client software, administer SharePoint and Exchange, maintain Linux and Microsoft servers, manage virtualization solutions, operate Mitel phone systems, manage iPhones and iPads, perform system updates
Seniority
Junior to Mid-level, hands-on IC