Support Analyst
Core
Provide Tier 1 and Tier 2 technical support for end-user technology, including network infrastructure, desktop systems, software, and hardware.
Role type
Support Analyst (IT Service Desk)
Builds
Employee systems, desktop images, and IT service management documentation
Domain
IT Support / Enterprise Infrastructure
Required skills
Windows OS proficiency, Microsoft Office 365, IT Service Management systems, hardware/software asset management, remote assistance, OS deployment, vendor management
Preferred skills
EMR system experience, English/Spanish bilingualism
Technologies
Hardware Support, Network, Office 365, Windows
Responsibilities
Respond to IT support requests via Service Desk (phone, email, chat, in-person), create and manage support tickets, configure and maintain employee systems, track PC inventory, deploy operating systems, provide remote assistance to branch offices, manage IT hardware/software procurement, deliver application training
Seniority
Individual Contributor