Callcenter Agent (m/w/d)
On-site
Core
Handling customer inquiries and orders for an e-commerce retailer, acting as the bridge between customers and internal departments.
Role type
Customer service agent (call center)
Builds
Customer support and order management for Böttcher AG e-commerce platform
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Customer service experience, MS Office proficiency, ERP system familiarity, German language fluency
Responsibilities
Answering customer questions and resolving issues, routing service requests and orders to appropriate teams, clarifying open questions for customers