Kaufmännische Mitarbeiter für den Bereich Help Desk (m/w/d)
Core
First point of contact for service cases in an international environment, handling ticket intake, classification, prioritization, and coordination with 2nd level service technicians.
Role type
Help Desk Operator (Commercial)
Builds
Service support for logistics equipment
Domain
Logistics / Industrial Equipment
Deliverable
dashboards & analysis
Required skills
Ticket management, Customer service, Data analysis, MS Office, English (written and spoken), Shift work adaptability
Preferred skills
Commercial or technical training, Customer orientation, Stress resistance