Mitarbeiter in der Qualitätssicherung Reklamationsbearbeitung (m/w/d)
Core
Process owner for internal and external complaint handling, quality deviation analysis, and corrective/preventive action implementation to ensure customer satisfaction and product quality.
Role type
Quality Assurance Specialist (Complaints & Process Improvement)
Builds
Corrective action plans, audit reports, updated inspection plans, and quality documentation.
Domain
Manufacturing / Automotive / Plastics Injection Molding
Required skills
complaint management, root cause analysis (8D, 5-Why, Ishikawa), quality audits, FMEA, inspection planning, corrective action implementation, ISO 9001/VDA 6.1/6.3/6.5/IATF 16949 compliance, color measurement, credit note preparation
Preferred skills
internal auditor qualification, CAQ software (Babtec), plastics processing knowledge, MS Office
Responsibilities
Process internal and external complaints, analyze quality deviations, create and update inspection plans, lead corrective and preventive measures, coordinate sorting and rework actions, conduct product audits, participate in FMEA, issue production releases, perform product inspections and color measurements, prepare credit notes, support continuous improvement activities.
Seniority
Mid-level, hands-on IC