IT-Support Spezialist (m/w/d) 1st Level
Core
First-level IT support specialist handling incidents and service requests for employees to ensure smooth system and hardware functionality.
Role type
1st Level IT Support Specialist
Builds
IT support services for employees
Domain
Insurance technology / IT Operations
Deliverable
client delivery
Required skills
IT system integration, Microsoft Client OS, MS Office applications, incident management, ticketing systems, troubleshooting
Responsibilities
Receive, categorize, and prioritize incidents and service requests; resolve issues directly or escalate to 2nd/3rd level; communicate status updates to employees; document activities and solutions in the ticketing system; maintain high resolution rates and hotline availability.