Teamleiter (m/w/d) Auftragsservice
Core
Leading the order service team to ensure efficient, customer-oriented processes and order processing for a flooring, paint, and tool wholesale company.
Role type
Team Lead, Order Service
Builds
Order processing workflows and telephone sales operations for professional customers in the trade and retail sectors
Domain
Wholesale trade (flooring, paint, wall, tools)
Required skills
Team leadership, order service experience, customer orientation, process management, KPI monitoring, ERP/CRM system usage, organizational skills
Preferred skills
Experience in sales internal service or order management, knowledge of the product portfolio
Technologies
ERP systems, CRM systems
Responsibilities
Lead and support the order service team, optimize telephone sales processes, coordinate daily tasks and staff scheduling, ensure timely order processing, handle complex orders and complaints, monitor KPIs and backlogs, onboard and develop team members
Seniority
Mid-level, hands-on team lead
