Supportmitarbeiter JTL & IT (m/w/d)
Core
Customer support specialist for JTL ERP/Shop and IT infrastructure, troubleshooting technical issues and optimizing processes for e-commerce clients.
Role type
Mid-level IT support engineer (JTL & E-commerce)
Builds
Stable e-commerce operations for JTL Service Partner clients
Domain
E-commerce / ERP / IT Support
Deliverable
client delivery
Required skills
JTL ERP/Shop knowledge, Windows/Server environments, network troubleshooting, database management, API integration, process documentation, AI tool usage
Preferred skills
Microsoft SQL Server, PowerShell, scripting, ERP background
Technologies
JTL-Wawi, JTL-Shop, Microsoft SQL Server, PowerShell, APIs
Responsibilities
Support customers via phone/tickets/remote access, analyze and resolve JTL system errors, improve workflows and automation, utilize AI tools for research and documentation
Seniority
Mid-level, hands-on IC