IT-Support Engineer (m/w/d)
Core
Providing fast, reliable, and solution-oriented IT support for a global technology company's internal IT infrastructure.
Role type
IT Support Engineer (First & Second Level)
Builds
Internal IT services and support processes
Domain
IT Services / System Integration
Required skills
IT troubleshooting, Service Request management, Knowledge Base maintenance, ITSM system administration, process improvement, structured problem-solving, analytical thinking
Preferred skills
Experience with PC-based control technology, familiarity with automation systems
Technologies
ITSM systems, PC-based control technology
Responsibilities
Handling IT incidents and service requests at first and second level, providing on-site support, maintaining and developing the knowledge base, contributing to the evolution of support processes and the underlying ITSM system