IT-Techniker First-Level-Support (m/w/d)
Core
First-level IT support technician handling customer tickets, troubleshooting hardware/software issues, and managing user accounts for mid-sized enterprise clients.
Role type
First-level IT support technician
Builds
IT support services for mid-sized enterprise clients
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
Windows 10/11 administration, Microsoft 365 support, Active Directory management, network troubleshooting (TCP/IP), remote support tools, ticketing systems
Preferred skills
IT vocational training (Fachinformatiker), prior support experience, English for technical documentation
Technologies
Windows 10/11, Microsoft 365, Active Directory, TeamViewer, Ticketing Systems
Responsibilities
Answering customer support inquiries via phone, email, and ticketing system; classifying and prioritizing IT support tickets; troubleshooting hardware and software issues; performing remote support for workstations and peripherals; analyzing and resolving Windows 10/11 and Microsoft 365 issues; conducting initial network fault analysis; setting up workstations and user accounts; documenting support requests and solutions.
Seniority
Entry-level to Junior