Customer Operations Engineer 24/7 (f/m/d)
Core
Support Business and Enterprise customers across the full lifecycle of incident handling, from intake and root cause analysis to service restoration, acting as both technical advisor and ops engineer.
Role type
Senior L2/L3 Cloud Operations Engineer
Builds
Service restoration and lasting resolutions for complex, multi-layered customer environments
Domain
Cloud infrastructure operations and customer support
Required skills
Linux, Windows, networking, cloud environments, root cause analysis, log analysis, network debugging, automation scripting, monitoring and alerting, ticketing systems
Preferred skills
AI-assisted solutions, storage systems, container orchestration, development tooling
Technologies
Kubernetes, QEMU/KVM, Prometheus, Grafana, OpsGenie, Bash, Python, Ansible, Terraform, Git, Jira, Confluence, S3
Responsibilities
Analyse customer workloads and debug complex incidents; Automate recurring tasks using scripts and tooling; Monitor cloud infrastructure proactively and respond to anomalies; Collaborate with Development and Sales teams to improve service quality; Participate in 24/7 shift rotation; Undergo extended security vetting (SÜ2)
Seniority
Senior, hands-on IC
