Technischer Mitarbeiter IT-Support / 1st Level Support (m/w/d) Vollzeit / Teilzeit
Core
First-line IT support specialist handling technical inquiries, troubleshooting, and user assistance for clients.
Role type
1st Level IT Support Technician
Builds
Stable IT environments for mid-sized clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 administration, hardware setup, ticket management, user account management, password management, printer configuration, basic network knowledge
Preferred skills
Active Directory, ticketing systems, Exchange Online, driver's license (Class B)
Responsibilities
Answer and process service requests via phone, email, and ticketing system; Analyze, prioritize, and document incidents; Provide first-level error analysis and independent problem resolution; Set up new user accounts and manage permissions; Install and configure PCs, laptops, and printers; Support hardware rollouts and office migrations; Occasionally perform on-site visits in the region
Seniority
Entry-level to Junior