Beschwerdemanagement (m/w/d)
Hybrid
Core
Managing citizen complaints and inquiries regarding traffic safety, order, and service for the city of Mainz.
Role type
Senior administrative specialist (complaints management)
Builds
Decision templates and official responses for the city administration
Domain
Public administration / Traffic regulation
Deliverable
dashboards & analysis
Required skills
Complaint handling, stakeholder communication, data preparation, conflict resolution, organizational skills, judgment
Preferred skills
Experience in marketing communication, journalism, or claims management
Responsibilities
Answering citizen inquiries and complaints, coordinating digital communications, preparing statistical data for decision templates, collaborating with internal departments
Seniority
Senior, hands-on IC