Service & Application Support (m/w/d)
Core
First point of contact for technical and application-related customer inquiries, ensuring customers can work without interruption by analyzing and solving hardware/software problems and guiding users on system applications.
Role type
Service & Application Support Engineer
Builds
Diagnostic solutions for medicine, research, and sports performance
Domain
Medical technology / Diagnostic equipment
Deliverable
client delivery
Required skills
Technical troubleshooting, Windows PC proficiency, CRM system management, Documentation, Customer communication, Installation support, Application guidance, Case prioritization, Knowledge base maintenance
Preferred skills
Technical or medical-technical training, Customer service experience, English language skills
Responsibilities
Analyze and resolve hardware and software issues via phone or remote support, Support customer installations and system configurations, Guide customers on application usage and best practices, Manage and document support cases in CRM system, Communicate status updates to customers, Coordinate with internal technical teams
Seniority
Entry to Mid-level, hands-on IC