Sachbearbeiter/in IT-Technik (m/w/d)
Core
Ensuring operational readiness of decentralized workstations, including peripherals, under aspects of technical readiness, IT security, data protection, occupational safety, and ergonomics.
Role type
IT technician (workstation support & lifecycle management)
Builds
Functional and secure workstations for public administration employees
Domain
Public administration / IT infrastructure
Required skills
workstation setup and lifecycle management, incident response and troubleshooting, IT security and data protection compliance, user support, documentation and inventory management, prioritization of technical issues
Preferred skills
ability to distinguish critical from non-critical issues, calm decision-making under pressure, strong sense of duty
Technologies
client hardware and software, IT security tools, documentation systems
Responsibilities
Setting up new workstations (hardware/software), managing workstation lifecycle, restoring operations after incidents, analyzing root causes of failures, documenting solutions, prioritizing and de-escalating service requests, ensuring compliance with IT and occupational safety regulations
Seniority
Mid-level, hands-on IC