Mitarbeiter (m/w/d) im technischen Support / 1st-Level-Support
On-site
Core
1st-level technical support specialist for B2B clients, analyzing and resolving issues related to hardware and software solutions for the mobility industry.
Role type
1st-level technical support specialist
Builds
Hardware and software solutions for gas stations and mobility clients
Domain
Mobility industry, POS and billing systems
Deliverable
client delivery
Required skills
technical understanding, problem-solving, communication, customer service, documentation, teamwork
Responsibilities
Handle B2B customer inquiries via phone and email, analyze and diagnose support tickets, coordinate complex cases with higher-level support, explain technical concepts to customers, document cases in ticketing system, collaborate with development and sales teams
Seniority
Entry-level to Junior, open to career switchers