Fachassistent*in (w/m/d) im Kundenservice in der Agentur für Arbeit Lörrach in Voll- oder Teilzeit
Core
First point of contact for customers at the entrance zones of the Federal Employment Agency, providing orientation, accepting applications, and supporting clients regarding unemployment and job search cases.
Role type
Customer service specialist (public sector)
Builds
Customer guidance and application intake for the German Federal Employment Agency
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Customer reception, application processing, data entry, IT tool usage, empathy, communication
Preferred skills
Vocational training in commercial or administrative fields, 2+ years of relevant experience
Responsibilities
Greet and advise customers, accept and review applications for unemployment and job search, answer questions about agency services, assist with data entry
Seniority
Entry-level to Mid-level