DESKTOP SUPPORT TECHNIKER L2
Core
L2 Desktop Support Technician providing hardware, software, and OS support, managing IT assets, and ensuring technical environments for employees.
Role type
L2 Desktop Support Technician
Builds
Reliable IT support and optimized technical work environments
Domain
IT Support / Desktop Infrastructure
Required skills
Windows and macOS support, hardware installation and configuration, printer troubleshooting, asset management, ticketing systems, network basics (TCP/IP, Ethernet), Office applications
Preferred skills
CompTIA A+ or MCP certification, experience with Windows 10 imaging
Responsibilities
Install and configure Windows laptops and desktops, provide technical support via remote access and on-site, analyze and resolve hardware/software/OS/application issues, manage printer installation and troubleshooting, handle IT asset lifecycle (provisioning, exchange, disposal), coordinate hardware shipping and repairs, manage spare parts and inventory, process service tickets, support employee onboarding with device preparation
Seniority
Mid-level (3–5 years experience)