SENIOR TECHNICAL LEAD
Core
Lead technical support activities and resolve complex IT problems for a global IT service company.
Role type
Senior Technical Lead / Manager
Builds
IT support services and solutions for enterprise clients
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
Advanced troubleshooting in Windows, Apple, and virtual environments, Network technologies (TCP/IP, Microsoft Exchange, Active Directory), Project management, Resource allocation, Customer relationship management, Technical documentation, Inventory management
Preferred skills
Field service experience, Analytical thinking, Problem-solving, Team collaboration, High-pressure environment management
Technologies
Windows, Apple, Virtual environments, TCP/IP, Microsoft Exchange, Active Directory
Responsibilities
Lead technical support activities, Perform advanced fault analysis and troubleshooting, Coordinate procurement and deployment of hardware/software, Manage projects and resources, Maintain support documentation and inventory, Build and maintain client relationships
