Mitarbeiter Remote Support / Techniker Hotline (m/w/d)
Core
Central technical support interface for photovoltaic, wind, and battery storage systems, performing remote diagnostics and coordinating field service.
Role type
Senior technical support engineer (renewable energy systems)
Builds
Stable operation of inverter and power electronics systems for utility-scale and distributed energy projects
Domain
Renewable energy, power electronics, grid integration
Required skills
Remote diagnostics via logs/SCADA, firmware update coordination, electrical system analysis, SLA management, knowledge base development
Preferred skills
Experience with inverters/power electronics, structured troubleshooting under pressure
Technologies
SCADA, firmware, electrical systems, ticketing systems
Responsibilities
Process service tickets and perform remote diagnostics, coordinate firmware updates and component replacements, support field service teams remotely, analyze recurring faults to improve troubleshooting guides
Seniority
Mid-level, hands-on IC