Kundenbetreuer / Anwenderbetreuer (w/m/d)
Core
First point of contact for users, handling problem resolution and incident management for critical communication networks.
Role type
Customer Support Specialist (Technical)
Builds
Incident resolution and access authorization for BOS digital radio and federal networks
Domain
Public Safety / Critical Infrastructure
Deliverable
client delivery
Required skills
Ticketing systems, MS Office, Technical troubleshooting, Incident prioritization, Alarm monitoring
Preferred skills
Telecommunications background, IT/Computer Science knowledge
Responsibilities
Log, categorize, and prioritize incoming reports; Coordinate and release measures; Authorize and document site access; Monitor network management system alarms; Process disturbances
Seniority
Entry-level / Junior