Teamleitung (m/w/d) DirektServicCenter Inbound
Core
Leading and optimizing an inbound customer service team within a sales/dialog center, focusing on strategy implementation, team development, and digitalization of customer contact points.
Role type
Team Lead (Inbound Customer Service)
Builds
Centralized service unit and optimized customer contact points
Domain
Banking / Financial Services
Required skills
Team leadership, strategic planning, coaching, training, project management, digitalization, cross-functional collaboration
Preferred skills
None stated
Technologies
None stated
Responsibilities
Steering and leading the team to achieve results, developing and optimizing the team, coordinating team goals and monitoring achievement, designing and digitizing customer contact points, participating in leadership rounds and collaborating with department heads and other team leads
Seniority
Manager, hands-on leadership