Leitender Mitarbeiter Organisation & interne Prozesse (m/w/d)
Core
Leading the organization, internal processes, and digital collaboration for a small family-owned company.
Role type
Senior Operations & Process Management Lead
Builds
Structured internal workflows, process documentation, and digital collaboration tools
Domain
Business Operations / Process Management
Required skills
Process analysis and documentation, ERP/CRM/WMS system administration, Ticketing system management, Workflow creation, Data analysis and reporting, MS Office (Excel), Team coordination, Onboarding/Offboarding management
Preferred skills
Experience leading or coordinating staff
Technologies
ERP, CRM, WMS, Ticketing systems, MS Office
Responsibilities
Analyze, document, and continuously improve internal processes; Administer and develop business software; Manage internal ticketing system; Coordinate tasks and deadlines; Create process documentation and checklists; Support management in operational optimization; Act as liaison between management, staff, IT, and external vendors; Ensure structured onboarding/offboarding and knowledge management