Mitarbeiter Vertriebsinnendienst & Kundenbetreuung (m/w/d)
Core
Central point of contact for customers and partners regarding products, services, and digital solutions; coordinates requests across sales, marketing, production, and quality management to ensure reliable service.
Role type
Sales Operations & Customer Support Specialist
Builds
Customer service processes, order coordination, and internal cross-functional communication
Domain
Orthopedic shoe technology / Medical devices
Deliverable
client delivery
Required skills
Customer service, order management, cross-functional coordination, CRM/ERP system usage, event planning, technical support for digital applications
Preferred skills
Experience in orthopedic shoe technology, MS Office proficiency, English language skills
Responsibilities
Handling customer inquiries, complaints, and order questions via phone, email, and WhatsApp; acting as a central interface between sales, marketing, production, and quality management; organizing events, workshops, and product launches; supporting technical maintenance of digital applications and the online shop
Seniority
Individual Contributor, mid-level