IT-Mitarbeiter(in) für den 1st Level Support in Vollzeit (m/w/d)
Core
Providing first-level IT support via email and phone, troubleshooting tickets, and performing remote installations and updates for business customers.
Role type
1st Level IT Support Specialist
Builds
IT support services and documentation for business customers
Domain
IT Support / Business Software
Deliverable
client delivery
Required skills
IT affinity, ticket documentation, remote troubleshooting, remote installation, remote training, documentation creation
Preferred skills
career switcher, team player, proactive
Technologies
Ticketing systems, remote desktop tools
Responsibilities
Answering inquiries via email and phone, documenting requests in a ticketing system, analyzing and resolving 1st level tickets, performing remote installations and updates, conducting remote training sessions, supporting documentation updates