Mitarbeiter IT-Servicedesk / Helpdesk (m/w/d)
Core
Providing 1st/2nd-level IT support for end-users with hardware and software issues, managing device lifecycle, and handling incidents and service requests.
Role type
IT Service Desk / Helpdesk Technician
Builds
IT support services for internal employees
Domain
Corporate IT infrastructure
Required skills
Windows OS and application support, Microsoft Intune, Active Directory, Exchange Online, incident management, ticketing systems, LAN/WAN/VPN basics, hardware troubleshooting
Preferred skills
Project support, travel readiness
Technologies
Windows, Microsoft Intune, Active Directory, Exchange Online, Microsoft, Apple, Lenovo
Responsibilities
Troubleshoot hardware and software issues for end-users, install and configure Windows laptops via Microsoft Intune, manage user onboarding and offboarding, document incidents and service requests, support IT projects
Seniority
Mid-level, hands-on IC