Sachbearbeiter/in Customer Service Medical Devices (m/w/d)
Core
Customer service specialist managing order processing, billing, and device logistics for Fresenius Medical Care's kidney care products.
Role type
Customer Service Specialist (Medical Devices)
Builds
Order confirmations, shipping coordination, billing documents, and device replacement workflows for patients with chronic kidney disease.
Domain
Healthcare / Medical Devices
Required skills
Order processing, billing reconciliation, inventory management, customer complaint handling, SAP, MS Office
Preferred skills
Experience in medical technology, English basics
Technologies
SAP, MS Office
Responsibilities
Organize customer-oriented order processing, handle order intake and release, create order confirmations, coordinate availability and shipping, process billing, manage device replacements, maintain device master data, handle complaints and returns, resolve debtor differences with accounting, conduct internal and external correspondence.
Seniority
Entry to Mid-level