Service Delivery Manager (m/w/d) - Fachinformatiker (m/w/d)
Core
Managing contractual SD-WAN services for national and international customers, ensuring high customer satisfaction, and acting as a liaison between customers and internal teams.
Role type
Service Delivery Manager
Builds
SD-WAN services
Domain
IT / Network Services
Deliverable
client delivery
Required skills
IT project management, technical and organizational project responsibility, decision-making, communication, customer orientation, German (C1), English (C1)
Preferred skills
additional language, IT degree or vocational training in IT
Responsibilities
Manage contractual SD-WAN services, ensure high customer satisfaction including escalation management, optimize economic goals and efficiency measures, collaborate with project management, deployment, and sales teams