Manager Conversational AI (m/w/d)
Core
Develop and execute the enterprise-wide strategy for Voice and Chatbots, steering initiatives from concept to production while establishing governance for Conversational AI platforms.
Role type
Manager, Conversational AI Strategy & Platform
Builds
Enterprise Voicebot and Chatbot solutions, Conversational AI governance frameworks
Domain
Insurance / Conversational AI / Digital Transformation
Deliverable
production ML models
Required skills
Conversational AI strategy, Voicebot platform architecture, NLU and Speech-to-Text, Generative AI, System integration, Agile project management, Stakeholder management, Regulatory compliance
Preferred skills
Experience in public insurance sector, Change management, Vendor management
Technologies
NLU, Speech-to-Text, Text-to-Speech, Generative AI
Responsibilities
Define bot strategy and roadmap, Evaluate market trends and business value, Translate requirements into technical concepts, Enable teams and manage change processes, Lead cross-functional projects, Manage external service providers
