IT Administrator – First Level Support (m/w/d)
Core
Central first-level support for technical hardware and software issues, user account management, and IT asset provisioning for 550 employees.
Role type
First-level IT support specialist
Builds
IT support services and user environments
Domain
Corporate IT / Pharma
Deliverable
dashboards & analysis
Required skills
Windows administration, Microsoft Office, Service Desk tools, Ticketing systems, Active Directory, Mobile Device Management (Apple), Backup monitoring, ITIL Incident/Problem Management
Preferred skills
Structured problem analysis, prioritization, documentation
Technologies
Windows, Microsoft Office, Active Directory, Apple MDM, Ticketing systems
Responsibilities
Handle first-level support tickets for hardware and software issues, manage user accounts and access rights in Active Directory, provision and inventory IT assets, distribute and configure software, monitor backups and system alerts, document processes and knowledge base articles, support meeting room media technology
Seniority
Mid-level, hands-on IC