Telefonist/in im Kundendienstbereich Heizungs-, Sanitär- und Klimatechnik (m/w/d)
Core
Managing phone center operations and customer service for heating, plumbing, and climate technology services.
Role type
Customer service receptionist
Builds
Customer service workflows and appointment scheduling
Domain
HVAC and climate technology
Deliverable
client delivery
Required skills
telephone communication, customer service, appointment scheduling, administrative organization, MS Office (Excel, Word)
Responsibilities
Answering and routing phone calls, managing service email inquiries, creating service and maintenance orders, scheduling service visits, general administrative tasks