Teamleitung für den Bereich Privatkunden (m/w/d)
Core
Leading the private customer team for a German health insurance company, supporting employees in advising voluntary insured individuals and self-payers on social insurance questions.
Role type
Team Lead / Team Manager
Builds
Customer advisory services for voluntary insured individuals and self-payers
Domain
Health Insurance / Social Security
Deliverable
client delivery
Required skills
Team leadership, staff development, process planning and optimization, quality control, internal control systems, conflict resolution, goal orientation
Preferred skills
Social insurance clerk training, health insurance specialist training, business management training, multi-year experience with prior leadership
Technologies
Computer literacy
Responsibilities
Lead the team functionally, organizationally, and personally; conduct staff and target talks; manage disciplinary measures; plan and optimize work organization; coordinate workflows; control processes and quality standards
Seniority
Manager, first-line leadership