Fachassistenz (w/m/d) Kundenservice im Jobcenter (Arbeitsort Vilshofen)
Core
First point of contact for customers in the entrance zones of the Job Center, providing initial guidance, accepting and checking applications for unemployment or basic security, and supporting customers with questions about BA services.
Role type
Customer Service Specialist (Social Security Administration)
Builds
Customer guidance and application intake for the German Federal Employment Agency
Domain
Public Sector / Social Security / Labor Market Services
Deliverable
client delivery
Required skills
Customer reception and consultation, application processing, data entry, IT tool proficiency, empathy
Responsibilities
Greet and advise customers, accept and verify applications, answer questions about agency services, support data entry
Seniority
Entry-level / Junior