Kundenbetreuer im technischen Support (m/w/d)
Core
Providing technical support and onboarding assistance for customers using online banking, apps, and digital services.
Role type
Customer support specialist (technical)
Builds
Online banking platforms, mobile apps, and digital services
Domain
Banking / Fintech
Deliverable
client delivery
Required skills
technical troubleshooting, customer communication, ticket documentation, digital application affinity
Responsibilities
assist customers with technical issues, analyze and resolve technical faults, answer customer questions, document cases in the ticketing system