Service Key Account Manager (m/w/d)
Core
Managing and developing service relationships for international key customers in the bakery machinery industry, focusing on installed base analysis, service planning, and technical/commercial contract management.
Role type
Senior Key Account Manager (Service)
Builds
Service plans, maintenance contracts, spare parts supply concepts, and technical optimization measures for bakery machinery.
Domain
Industrial machinery / Bakery technology
Deliverable
client delivery
Required skills
Technical understanding (mechanics/electronics/mechatronics), commercial acumen, international customer management, cross-functional coordination, MS Office, English (fluent)
Preferred skills
Experience in technical customer service, service sales, or project management in machinery and plant engineering
Technologies
MS Office
Responsibilities
Analyze installed machine stock and service needs to derive service potentials; Build and maintain customer-specific service plans for maintenance, repairs, and spare parts; Coordinate service activities with internal departments and international sales/service companies; Conduct regular customer reviews based on service KPIs; Identify training needs and participate in developing digital service offers.