Sachbearbeiter Beschwerdemanagement (m/w/d)
Core
Managing the city's complaint handling system for waste management, street cleaning, and winter services, including documentation and coordination of citizen feedback.
Role type
Administrative specialist (complaint management)
Builds
Documentation of citizen feedback and coordination of municipal cleanliness services
Domain
Municipal services / Waste management / Street cleaning
Deliverable
dashboards & analysis
Required skills
Complaint management, Documentation, Coordination, Office administration, MS Office, Communication with citizens
Responsibilities
Administering the complaint management system, Documenting feedback via email/post/EDV, Coordinating special cleanliness services, Communicating between citizens and internal dispatch, General office duties, Monitoring social media channels