Customer Service Representative II (Park and Recreation [PKR] Dept., Unclassified Position)
Core
Provides customer service and information for inquiries on various city services, resolves citizen complaints, and answers requests.
Role type
Customer Service Representative
Builds
Customer service interactions and account management for city services
Domain
Municipal government / Public administration
Deliverable
dashboards & analysis
Required skills
Customer service, Call handling, Account management, Billing processing, Cash handling, Policy interpretation, Complaint resolution, Report preparation
Responsibilities
Receive and respond to walk-in inquiries regarding city services; Monitor and handle call center calls; Update customer accounts and records; Research and investigate billing complaints; Process payments and cash transactions; Endorse checks and prepare collections; Investigate problems and advise the public in compliance with ordinances.
Seniority
Entry-level to Mid-level