Lider Experiencia De Cliente
Core
Support customer experience operations for municipalities by tracking service requests (PQR), ensuring regulatory compliance, and analyzing data to support decision-making.
Role type
Customer Experience Operations Engineer/Administrator
Builds
Operational reports and compliance tracking for municipal services
Domain
Utilities (water, waste, energy) / Municipal Services
Deliverable
dashboards & analysis
Required skills
Advanced Excel, Google Sheets, statistical analysis, regulatory compliance monitoring, report preparation, activity coordination
Responsibilities
Track and analyze PQR (complaints/requests) statistics and operations; Verify compliance of PQR handling with established guidelines; Consolidate and analyze data and indicators to support decision-making; Prepare internal and regulatory reports; Support management in planning and coordinating area activities
