IT-Support-Agent/System Engineer (m/w/d)
Core
IT support and system engineering for business customers, managing servers, networks, Microsoft 365, and security solutions.
Role type
IT Support Agent / System Engineer
Builds
Reliable, secure, and future-proof IT infrastructure for business clients
Domain
IT Services / Managed Services
Required skills
Windows Server administration, Active Directory, Network engineering, Firewall and router configuration, NAS and backup solutions, Microsoft 365 and cloud environment management, 1st and 2nd-level support troubleshooting, System documentation
Preferred skills
Project participation (rollouts, migrations, security concepts), Customer interaction, Continuous learning
Technologies
Windows Server, Active Directory, Microsoft 365, Firewalls, Routers, NAS, Backup solutions
Responsibilities
Install, configure, and maintain servers, clients, and networks; Set up and manage firewalls, routers, NAS systems, and backup solutions; Administer Microsoft 365, email, and cloud environments; Analyze and resolve system issues in 1st and 2nd-level support; Provide on-site and remote technical support to business customers; Participate in IT projects like rollouts, migrations, and security concepts; Document IT systems, configurations, and processes
Seniority
Mid-level, hands-on IC