Mitarbeiter im first level IT-Support (m/w/d)
Core
Provide first-level IT support, troubleshooting, and user management for the city administration and eight local schools.
Role type
First-level IT support specialist (Service Desk)
Builds
IT services and hardware/software maintenance for municipal offices and schools
Domain
Public administration / Education
Required skills
IT support, Service Desk, system administration, network administration, software administration, Microsoft OS, hardware installation, printer management, peripheral device management, user account management, ticket system management, documentation, problem analysis, troubleshooting
Preferred skills
None stated
Technologies
Microsoft OS, Ticketing systems
Responsibilities
Consult and provide initial assistance for IT issues, handle and prioritize support tickets, perform user and account management, install and maintain hardware and software, manage inventory
Seniority
Entry-level / Mid-level