Support Analyst (w/m/d)
Hybrid
Core
Support Analyst handling technical inquiries, troubleshooting, and knowledge base management for customers in the energy and water utility sector.
Role type
Support Analyst
Builds
Knowledge base and solutions for customer support processes
Domain
Energy and water utility industry, IT support
Deliverable
dashboards & analysis
Required skills
Windows, Microsoft Office, Jira, analytical thinking, customer communication
Preferred skills
First-level support experience, structured error analysis
Responsibilities
Research, initial resolution, and follow-up of incidents; processing incoming tickets via knowledge base; prioritizing and escalating to second-level support; maintaining and expanding the knowledge base; analyzing service requests via customer system access; customer communication and structured error analysis