Sachbearbeiter (m/w/d) im Kundenservice mit Schwerpunkt Anliegenmanagement
Core
Customer service specialist handling client inquiries and operational issues across office and on-site locations.
Role type
Customer Service Specialist (Operations)
Builds
Operational solutions for textile rental and care services
Domain
Textile management and logistics
Deliverable
client delivery
Required skills
Customer inquiry management, CRM system usage, SAP data entry, cross-departmental communication, on-site investigation, administrative processing
Preferred skills
MS Office proficiency, SAP experience, hands-on operational mindset
Responsibilities
Research and clarify issues directly on-site in production, warehouse, or laundry; act as liaison between office, production, fleet, and warehouse; track and close client inquiries end-to-end; process customer requests via phone and email; record and evaluate customer issues in CRM and SAP systems.