Team Lead Customer Service & Sales (m/w/d)
Core
Leading a team in customer service and sales to ensure high service quality and achieve sustainable targets.
Role type
Team Lead (Customer Service & Sales)
Builds
Customer service operations and sales activities
Domain
Healthcare / Insurance
Required skills
Team leadership, employee development, performance analysis, change management, coaching, stakeholder collaboration, decision-making
Responsibilities
Lead team with clarity and energy, develop employees individually, create an environment for performance and ownership, analyze KPIs and derive measures, support change processes, conduct regular coaching and feedback sessions, collaborate with trainers and other leaders, ensure high service quality
Seniority
First-line manager