Kundenbetreuer / Quereinsteiger für schriftlichen Kundenservice (m/w/d)
Core
Schriftliche Bearbeitung von Kundenanliegen rund um Energiethemen (Rechnungen, Zählerstände, Neuverträge, Lieferantenwechsel) und sorgfältige Dokumentation im System.
Role type
Customer service representative (written)
Builds
Inbound customer service for energy brands
Domain
Energy industry
Deliverable
client delivery
Required skills
Written German (C1/C2), PC proficiency, structured work style, reliability, motivation
Responsibilities
Process written customer inquiries regarding energy topics, handle billing and meter readings, manage new contracts and data changes, coordinate supplier switches, document interactions in the system