Mitarbeiter User Help Desk / IT Service Desk (m/w/d)
Core
Providing 1st and 2nd-level IT support for users, handling incidents and service requests, and troubleshooting hardware/software issues in Microsoft environments.
Role type
IT Service Desk Technician (1st/2nd Level Support)
Builds
Stable IT operations for end-users via Microsoft 365, Windows, and Active Directory
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Microsoft Windows Client OS, Microsoft 365, Active Directory, Group Policy, User Account Management, Network Troubleshooting (TCP/IP, DNS, DHCP, VPN, WLAN), Ticketing Systems, ITIL Processes, Remote Support Tools, Endpoint Management
Preferred skills
Experience in User Help Desk or IT Service Desk, Knowledge of IT Service Management (ITIL), Experience with Migration Projects
Technologies
Microsoft 365, Windows, Active Directory, Ticketing Systems, Remote Support Tools, Endpoint Management Solutions
Responsibilities
Receive, prioritize, and document incidents and service requests; Analyze and resolve disruptions in Microsoft-based client and server environments; Support users with hardware and software issues; Administer user accounts, groups, and permissions in Active Directory; Install, configure, and maintain clients, notebooks, and peripherals; Perform software installations, updates, and patch management; Escalate complex issues to higher-level teams; Maintain and expand the knowledge base.
Seniority
Mid-level, hands-on IC