Kundendienstassistenz / Kundendienstkoordination (m/w/d)
Core
Organizational interface coordinating customer service appointments, dispatching technicians, and managing administrative tasks for a heating, ventilation, and air conditioning (SHK) service team.
Role type
Customer Service Coordination / Administrative Assistant
Builds
Reliable daily operations for SHK customer service dispatch and order management
Domain
SHK (Heating, Ventilation, Air Conditioning) industry + Technical Service
Required skills
Appointment scheduling, order management, invoicing, customer communication, data entry, material organization, shift planning
Preferred skills
Experience in SHK trade or technical service, familiarity with trade software (Label), technical understanding
Technologies
Office applications, trade software (Label)
Responsibilities
Accept and coordinate customer inquiries and service orders, plan and schedule technician interventions, organize daily and weekly technician schedules, track open service orders, prepare and create invoices, manage customer and facility data, organize emergency duty rosters, handle telephone and email support, organize required materials and spare parts, support internal process improvements
Seniority
Entry-level to Mid-level, hands-on coordinator